Publication
User Experience and Likelihood to Recommend: Linking UX and Net Promoter Score
AbstractThis study reports on a two-year survey in which user experience attributes, e.g. ease-of-use, were found to contribute significantly to users’ willingness to recommend a product. It is a case study which applies a model of customer satisfaction from the field of Customer Loyalty to the field of Software User Experience.
Download publicationRelated Resources
See what’s new.
2012
Housing Agency System: Mass-Customization System for HousingThe field of architecture and houses demands a radical re-invention of…
1993
Turbulent Wind Fields for Gaseous PhenomenaThe realistic depiction of smoke, steam, mist and water reacting to a…
2022
Communicating Natural Programs to Humans and MachinesThe Abstraction and Reasoning Corpus (ARC) is a set of procedural…
2009
Gluing constructions amongst constant mean curvature hypersurfaces in the (n+1)-sphereFour constructions of constant mean curvature (CMC) hypersurfaces in…
Get in touch
Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.
Contact us